Need help ordering on our website? Let us help you find the products you need.
For additional questions, please contact us at in**@***********ch.com, our Customer Service Team will be happy to assist you.
1. New customer? Go to our Registration Page, complete all required fields and click Submit. You’ll receive a registration confirmation automatically. Note: if you have agreed special prices, please contact your contact person at the company.
2. Sign in to your account, using the username and password created during registration, to access your profile.
3. Find the products you need:
a. Search for a specific product, using a keyword, name or SKU, in our search bar.
b. Shop by product category.
c. Shop by filtering all products in our RUO shop.
d. Use Quick Order by uploading the SKUs and quantities.
4. On the product page, choose the quantity and Add To Cart. Repeat this process for any additional product you wish to order.
5. When you’re ready to place your order, click over the Basket botton and View Cart.
6. In Cart page, you will see a summary of your order. You may update your order in this page. If you are agree with the order details, click Proceed to Checkout. Note: if you have a Discount Code, please include it in Apply Coupon.
7. At Checkout, you’ll be able to choose:
a. Proceed with an Order. Note: if the DHL costs is not displayed, please contact us. Probably the postal code used in Registration step has a misspelling.
b. “I want to request a Quote/Proforma and receive it by email“. Previously to confirm an order, our system may generate an automatic email from us, with all the details of your possible order, including pricing, shipping costs, your fiscal information, etc., with total validity from our side. Note: the order will not be confirmed if you process this option. To generate your order, you need to start the process again from beginning.
c. To set up a new billing address, please contact us at in**@***********ch.com
d. Add any comments or your PO Number.
8. Select your preferred Payment method: credit/debit card via Stripe, Paypal and Direct bank transfer, and complete the information required.
9. Press Place order.
10. Once your order has been placed successfully, you will receive an order number. An email confirmation, including the estimated shipping date, will also be sent to the email address associated with your account.
11. In your User Area, you can check information about your order, or create a Support ticket.
